Key Account Manager

Job Profile

• Name: Key Account Manager
• Position Purpose:
  • Lead customer relationship
  • Manage existing business
  • Develop new business for Strategic Accounts
• Department: Sales
• Reports to: Head of Sales & Marketing
• Scope: International
• Is a manager: No
• Location: BeNeLux / Germany / N-France

Your responsibilities will be:

The KAM’s responsibility is to engage with a limited number of strategic accounts, assess their needs, and develop a program to grow the business with the accounts. The long-term goal is to develop a sustainable and ongoing business relationship.

The key markets Twikit is active in are automotive, medical (orthotics & prosthetics), and consumer products (eg. sports gear, interior, electronics).

Tasks:

• Analyze and structure the customer’s organization and decision-making process.
• Acquire an in-depth understanding of the customer strategy in product personalization and digital manufacturing, the challenges they face, and their business models.
• Match it with the potential, strategy, products of our own organization and specific vertical.
• Being able to map the customer organization including all relevant departments, contacts, and projects.
• Develop a customer growth strategy based on strong insight and internal alignment on the target OEM opportunity list.
• Establish a close and long-term trustworthy relationship with the customer up to C-1 hierarchy and across departments.
• Feeding our organization with required market and product input, concepts, and competitor analysis.
• Front-line and independent customer tender interaction, coordination across multiple internal and external stakeholders.
• Leading the scoping process together with the internal technical teams.
• Developing the quotation and pricing model up to negotiation and procurement process.
• Driving the long-term relationship with the customer with the ambition to grow business together
• Regular reporting of activities and projects with Salesforce and other internal measurements.

Qualification / Experience:

• Master’s degree in engineering, information science, or business administration
• 5 years experience in strategic account management or similar jobs
• Deep knowledge of B2B SaaS software industry, digital transformations, and its business models.
• Proven experience in growing large accounts.
• Exceptional communication skills, able to represent the company at external events.
• Fluent in the English language

Do you think we have a match? Apply now!